Responsible for creating excel reports and KPI´s to keep track of field service operations in order to detect opportunities for improvement. Work together with the service team to make and implement proactive and corrective plans focused on getting more efficiency and quality.

-Provide productivity dashboards and reports to the Executive for strategic decisions.
-Investigate service failures.
-Analyze trends and develop proactive measures to gain service improvements and avoid recurrence of issues.
-Work along with the team members to evaluate their performance on field.
-Manage existing process and procedures and implement service improvement plans accordingly to improve customer service, increase productivity and improve quality.
-Build and maintain excellent relationships with the Account Teams.
-Accountable for the quality of workmanship of technicians for all maintenance activities.

Orona's activities are focused on design, manufacture, installation, maintenance, and modernization of elevators, escalators and moving walkways.
 

***Region Manager

Dates EmployedJan 2013 – Sep 2014

Employment Duration1 yr 9 mos

LocationMar Menor (Murcia) - Spain

In charge of ensuring customer satisfaction and building long term and profitable relation-ships with a win-win mentality for both clients and the company. Responsible for generating new maintenance contracts. Working together with the team to solve and prevent service issues, and get targets set by the company: sales, financial, operations and security.

- Managing the existing accounts, customer retention and developing client portfolio,
- P&L management: assembly time efficiency, material costs, subcontractors, sales margin, customers price negotiation,
- Selling new equipment, modernization and service contracts,
- Ensure the timely delivery of products and services according to customer needs and objectives,
- Monitoring customer satisfaction, market and competitor activity,
- Leading a team,
- Managing service business and field operations,

***10/2018: Relocated to Rotterdam, The Netherlands.

***Service Office Manager 

Dates EmployedJan 2005 – Dec 2012

Employment Duration8 yrs

LocationLa Manga del Mar Menor (Murcia) - Spain

Focused on business development and customer care, I was entrusted to open and run a new service office in order to deliver high quality and fast service response to customers. In charge of selling all vertical transportation products, modernization, service contracts and re-negotiation of existent agreements.

- Managing the existing accounts, building long term customer relationships.
- Identify growth opportunities within territory.
- Service contracts management, customer retention.
- Project management: ensure delivery time of products and assembly, coordination of material, internal labour, subcontractors,
- Proactive action to improve service quality, reduce callouts-ratio and improve customer satisfaction.
- Leading a team,
- Customer debts management,
- Keep track on service business and field operations according plan,
- Preparation of reports to the Executive;
- Ensuring safety performance, (safety inspections)

***Technical Sales Account Manager

Dates EmployedNov 2002 – Dec 2004

Employment Duration2 yrs 2 mos

LocationSan Javier, (Murcia) - Spain (Mar Menor Area)

Responsible for selling new equipment, modernizations, repairs and service contracts.

- Responsible for the management of sales and relationships with customers,
- Retaining current maintenance agreements,
- Making effective sales presentations,
- Developing service sales territory,

01/1998 – 12/2001: Position: PAYABLE ACCOUNTS TEAM LEAD. - Assisting Department Manager in accomplishing departmental goals and objectives, - Ensuring invoices processed and paid in a timely and accurate manner, - Supervision of staff members in order to ensure processes are compliant with company guidelines, - Providing periodic reporting to internal customers, perform month-end close duties, ***02/2002: Relocated to Spain, looking for new opportunities.

-12/1994 – 12/2001: Coca Cola Company – E.D.A.S.A. – (Córdoba, Argentina) • 12/1994 – 12/1997: Position: PAYABLE ACCOUNTS ANALYST. - Review and verify invoices and check requests, - Reconcile accounts payable transactions,, - Prepare analysis of accounts, - Research and resolve invoice discrepancies and issues, - Assist with month end closing, - Produce monthly reports,